Nixu’s CSIRT takes the responsibility of handling incidents from the point when Customer contacts Nixu to the point where the incident has been resolved and business is back to normal.
The objective of Nixu Incident Response Service is to help Nixu’s customers efficiently react and handle security incidents. With this service Nixu takes the responsibility of handling incidents from the point when Customer contacts Nixu to the point where the incident has been resolved and business is back to normal.
Successful incident response starts from the preparation and training of people to identify potential security incidents. A lot of the preparation involves Customer’s personnel and they are also the ones who will see the first signs of security incidents. This is why successful incident handling cannot be completely outsourced. To ensure that Customer and Nixu are prepared to incidents, know how to work together and that Customer’s key persons know how and when to use the service, Nixu’s Incident Response service includes service start-up project.
After the service has been initiated by the customer, Nixu’s Lead Incident Handler takes over leading the incident handling and ensures that Customer’s business is restored back to normal.