Leading Change: The Key to Successful IAM Project Deployment

Veera Relander

Veera Relander

Head of Business & Delivery Management

March 15, 2024 at 10:00

In the ever-evolving landscape of cybersecurity, Identity and Access Management (IAM) is a crucial cornerstone for businesses, ensuring security, efficiency, and streamlined operations. But when investing huge sums of money in IAM programs, how to ensure the best possible return on investment? The ability to lead change effectively plays a pivotal role in ensuring the seamless implementation and integration of new IAM solutions and technologies.

In a recent post, Marek Rejmer explored why IAM is essential for your business success in 2024. This blog post delves into why leading change is essential in an IAM project deployment and explores strategies to navigate the complexities of organisational transformation.

Understanding the need for change leadership

Before diving into the topic, it is important to emphasise the importance of executive sponsorship in any kind of change. The key to success is ensuring strong leadership and support from the top management to guide and champion the change. The ownership needs to lie within the organisation; it cannot be outsourced. By ensuring alignment throughout the organisation, we can guarantee the best outcome.

I am sure everyone who has ever worked in or with IT knows “the gap between IT and business”.  For some reason, it seems hard to find a common language. However, IT exists to support business, and therefore, common goals and language are essential to find.

Alignment with Business Objectives plays a crucial role in making IAM deployment a success, as these projects are not just about technology; they should align with broader business objectives. Change leaders bridge the gap between the IT department and other business units, ensuring that technological changes contribute directly to organisational goals. This alignment is essential for maximising the return on investment and ensuring overall business success.

When discussing with clients who have done IAM deployments, it often becomes clear that they suffer from low user adaption and are unwilling to apply new processes and ways of working, preventing them from fully benefitting from the investment. This is natural, as humans tend to resist new and unfamiliar things. Therefore, Mitigating resistance is key. Resistance to change is a common hurdle in any organisation. Employees may be resistant due to fear of the unknown, concerns about job security, or simply discomfort with new processes. Change leaders play a vital role in addressing these concerns, fostering open communication, and building a culture that embraces innovation.

How to effectively lead the change IAM deployment brings?

A good starting point is to create a Compelling Vision. A clear and compelling vision is the foundation of successful change leadership. Clearly communicate the benefits and outcomes of the IAM project to all stakeholders. This vision should not only focus on the technical aspects but also highlight how the changes will positively impact the organisation as a whole.

Change leaders cannot drive transformation alone, so Build a Coalition of Champions. Identify and engage key influencers within the organization who can champion the cause. This coalition can help disseminate information, address concerns, and advocates for the implemented changes.

Ensure Effective Communication. Transparent and consistent communication is essential during every stage of an IAM project deployment. Keep stakeholders informed about the progress, address concerns proactively, and celebrate milestones. This fosters a sense of inclusion and reduces uncertainty, helping to create a positive atmosphere for change.

Provide Training and Support. A successful IAM project deployment requires not just technical proficiency but also the capability of the workforce to adapt to new tools and processes. Invest in training programs and provide adequate support to ensure employees are well-equipped to embrace the changes.

Monitor and Adapt. Change is dynamic, and unforeseen challenges may arise during the deployment of IAM projects. Change leaders must continuously monitor progress, gather feedback, and be prepared to adapt the strategy accordingly. Flexibility is key to navigating the evolving landscape of IAM project deployment.

In conclusion, leading change is not just a management task but a critical component of successful IAM project deployment. Organisations prioritising change leadership are better positioned to capitalize on technological advancements, minimize resistance, and align with broader business objectives. By embracing a proactive and strategic approach to change, organizations can ensure the seamless integration of new technologies, fostering innovation, and positioning themselves for sustained success in the ever-evolving cybersecurity landscape. And they will get a better return on their investment.

Based on our experience, the maturity in understanding the importance of change leadership as a crucial part of a successful IAM project varies greatly. Therefore, some organizations are more prepared and equipped to understand and lead change than others. Either way, you can handle it by yourself or use external help. Nixu has a long experience in navigating companies through different kinds of changes, whether it’s an IAM deployment or something else in the area of cyber security. We can assist you with planning, but also facilitate and implement the program, including communication, training, and monitoring. Got interested? Feel free to get in touch via our contact form.


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